info@mothrearthproof.com
Dear Customer,
Do you have any questions? Please feel free to contact us at info@mothrearthproof.com - www.mothrearthproof.com.
We will be happy to help you and respond as soon as possible.
Have a great day and glowing skin!
Andrea van Reeken-Slee
Founder of MOTHR EARTH PROOF®
Dear Customer,
We value your opinion and find it important that you are satisfied with our MOTHR EARTH PROOF® products. In the unlikely event that you are not satisfied, you can return the purchased products within 14 days of the delivery date. After this period it is unfortunately no longer possible to return or exchange your purchase. Please read the return conditions carefully below.
Return notification
To initiate a return, please send an email to retour@mothrearthproof.com with the following information
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your full name
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address
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order number
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product names
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the number of products you are returning
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your IBAN (so we can easily refund the amount)
Please email your return request to retour@mothrearthproof.com.
Once MOTHR EARTH PROOF® has received your return in good condition (see return conditions below), the purchase amount will be refunded to you, excluding shipping costs.
Return conditions
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Returns must be returned within 14 days of receipt.
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Returned products are eligible for refund only if they are unopened, undamaged and located in the original, undamaged packaging, including the original shipping box with protective packing material.
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As the customer, you are responsible for the risk of return.
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Product or delivery problems should be reported to us within 2 days of receipt.
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If the return does not meet the above conditions, MOTHR EARTH PROOF® reserves the right to return the order to the sender. In this case, shipping costs will be borne by the recipient.
We want to bring to your attention that all our products are 100% natural and are formulated with the utmost care and quality using the purest potent ingredients.
We make every effort to give you a high end experience.
We hope you realize that nature, has natural variations in color, smell and consistency and that across batches these natural differences will be present.
Also our samples may differ from the full size product because of this.
This is part of working with nature and natural products. And hope that our customers embrace that as much as we do. We are part of nature.